EmbertalesSupport
A real person reads these.
Prefer plain email? Write to embertaleshelp@outlook.com.
Frequently asked
How do I cancel or change my subscription?
Subscriptions are managed by the App Store, not by us. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Embertales. Deleting the app does not cancel a subscription on its own.
How do I restore a purchase on a new device?
Open the app, go to Profile, then Plan & usage, and tap Restore Purchases. Your subscription is tied to your Apple account, so it comes back as soon as you're signed in.
How do I delete my account and my data?
In the app, go to Profile, then Account, then Delete account. This is immediate and permanent: it removes your sign-in, your tales, and everything else described in our Privacy Policy. There's no recovery after this, so make sure you mean it.
How do I report something the Storyteller wrote?
Long-press the reply in the app and choose Report. If that's not an option for some reason, use the form below and pick Report content as the topic.
What ages is Embertales for?
Embertales is rated 16 and up. Adults can also turn on an 18+ Mature mode, which is off by default and verified on our servers, not just on the device. See our Safety page for the full picture.
How do I create or choose a character?
Open My Characters from your profile to make one. When you begin a tale, choose a saved character, use only a name, or play without a profile. A default character is preselected, but you can always choose someone else.
Can I switch characters during a tale?
Yes. Tap the character shown in the tale header and choose another saved character, use a new name, or continue without a profile. Your next message uses the new viewpoint. Earlier scenes stay as they are.
Who can see My Characters?
Only you. Character profiles are private account data. They never appear on your public profile, in follower lists, or in search.